Support

Frequently Asked Questions

Download the WinPoker application (see our Getting Started page)
To start playing, you need to download our software and register for an account. Once you have downloaded the software it is possible to enter the Lobby and watch real games before signing up giving you a chance to get familiar with our software. 


To play at WinPoker you must be at least 18 years old. Please refer to the laws pertaining to the jurisdiction of your country or state. Players from the following countries are not permitted to play: United States of America and its territories, the Philippines, Hong Kong, Israel, Cyprus, Estonia, or Bulgaria.

Yes, you have the option to play for real money or just for fun at our fun money tables, however to play for real money poker you will need to make a deposit first.

No, each player is only allowed one WinPoker account. 

Integrity and safety of our players is first and foremost at WinPoker. We pride ourselves on our due diligence and 24/7 monitoring of all games and hands to prevent any fraud or collusion. For further information please visit our Security page.

We have put together some basic information on popular types of games so that you will be able to start enjoying our room straight away. You can find this located at our Poker Games page. Please be aware these are the basics and are enough to get started, however should you wish to further your knowledge we recommend investing in some of the many excellent poker books available on the market today.

In the Lobby you can view all the various types of games ranging from cash tables, to sit'n'gos and scheduled tournaments (these are the multi-table tournaments). Simply click on the menu of your desired poker game, and then select from the sub-menus. To register for a tournament simply click on the register button, to take a seat at a cash table simply click on the empty seat.

If you are disconnected from a running tournament it probably means your internet connection to our server has disconnected. To resume the tournament simply restart the software and your table should come up automatically. If it does not then go to the menu and click on the tournament and then join table.

As soon as two active players are seated at the table, the game will start. Anyone who has been marked as "away from the table" is considered inactive.

Yes, it is possible to play at several tables at the same time. When it is time to act at a table it will "pop-up" in front of the others. Playing at two or more tables is only recommended for more experienced players. Please make sure that you are not slowing down the games for the other players as well as missing important hands.

The only way to do this is to first leave the table and then come back. Please note that you will be treated as new player and if there are players on the Waiting List you may not be able to join the game straight away.

Yes, you can review your hand history from both cash table play and tournaments; this is available within your account options once you are logged in.

No. Once you have set your player nickname and password there is no option to change them so we suggest choosing your player name carefully and making sure you keep your password written down in a secure place. You can set the software to auto-login each time, meaning you won't have to type in your name/player ID and password each time.

 

At WinPoker we reward players with iPoints every time they sit at a table and are actively involved (i.e. they have posted their blinds for that particular cycle). You do not even have to be in the hand to receive the iPoints. We also award these for every tournament that you enter (with the exception of freerolls) For more information see the VIP Section of our website.

There are several ways to deposit funds into your account. For full details of the options available please visit our payment processing page.

At present we cover all the fees, for more information and options of how to deposit please refer to our payment processing page.

There are several ways to withdraw money from your WinPoker account. If you have made deposits by Credit Card you will be refunded up to the same amount deposited on your card, we will always credit whichever method of payment that was made to use the deposit. For more information about other ways to withdraw money can be found in the Withdrawals section. 

As we all know the internet is not perfect. Occasionally players will be disconnected for various reasons. If you get disconnected during play the software will attempt to reconnect you automatically and return you back to your seat. Usually you will only be disconnected for a short while and may be back in time to act. Since you sometimes may have problems at your end we recommend our players to have alternate forms of connection where possible if one goes down. Please note that some of our tables do not offer disconnection protection (No DP Tables).

If you do not return in time, your hand will automatically be folded if you have not put any money in the pot. If you have invested money in the pot you may be treated as all-in under certain circumstances. It is only possible to become artificially all-in in Fixed Limit and Spread Limit games (not in PL , ½PL and NL games) and only in cash games. All players will be granted a finite number of all-in protections per 24 hours.
On Fun Money tables your hand will be folded if you do not act in time, no matter the circumstances.

It could be your firewall that is causing the problem. Please check your firewall settings are permitting the client to connect to the servers. Aditionally we recommend contacting your ISP support to ensure that communications between our client are active.